The Great Escape in Algonquin, IL Closed now

Reviews about The Great Escape

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  July 17, 2020, by Michelle Marino
  The staff at the store was extremely helpful, but the third party that they use for delivery is horrible. They do not care, give you attitude when you ask a question and left without assembling everything. They did not leave instruction manuals so we could even finish assembling the items ourselves. They do not keep their promised delivery windows. Just a horrible experience, which is unfortunate because we really liked the staff at the store.
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  January 10, 2019, by rob kreplin
  I had a very positive experience at this store. I had a delivery issue on my pool order and the manager worked hard and put alot of thought into resoving my issue. When issues happen that is when a business shows its true colors and it shouldn't be marked down because of it if it resolves the issue in a professional timely manner and comes up with a resolution that is beneficial for both parties and in my case it did. Five stars to the staff at this Great Escape location. Thank you for you help!!